Frequently Asked Questions
Q: How long have you been in business?
SUNJOY has been in business since 2001, establishing itself as a leading provider of high-quality outdoor structures like gazebos, sheds, carports, and pergolas in North America. With 24 years of experience, SUNJOY has established itself as a leader in the gazebo industry.
Learn more about SUNJOY!
Q: What products does SUNJOY specialize in?
Q: What materials are used in SUNJOY outdoor structures?
Our products are built from durable materials such as powder-coated steel, aluminum, and cedar wood, chosen for their strength, weather resistance, and long-lasting performance. Many of our gazebos and pergolas feature hardtop steel or polycarbonate roofs, while our sheds and carports are constructed for year-round durability.
Q: Can I use SUNJOY products all year round?
Most of our hardtop gazebos, carports, and sheds are designed for year-round use, with high snow-load capacity and wind-resistance ratings. Be sure to check each product page for detailed specifications and usage recommendations based on your local climate.
Q: Where does SUNJOY ship?
We currently ship to the contiguous United States (49 states), with free shipping available on most items—check individual product pages for specific shipping details and delivery estimates.
For more details, please check our shipping policy.
Q: How much does it cost to build a gazebo?
The cost of building a gazebo can vary depending on the size, materials, and whether you choose DIY installation or hire a contractor. On average, pre-made gazebo kits from SUNJOY range between $500 to $5,000. This includes options from soft top gazebos to large, fully enclosed hard top gazebos with netting and curtains. Choosing a ready-to-assemble kit from SunjoyShop.com can help you save time and reduce labor costs.
Q: How do I choose the right gazebo for my space?
Consider the size of your patio or yard, the material (steel for durability or aluminum for lightweight options), and roof type (hardtop for better protection or soft top for flexibility) when selecting a gazebo from our gazebo collection.
Q: How to Decorate a Gazebo?
Add climbing plants (ivy, roses), string lights, or mosquito netting. Furniture like benches or fire pits creates a cozy retreat.
Q: What's the difference between a pergola and a gazebo?
A gazebo typically has a solid roof (either soft top or hardtop) and often includes netting or curtains, offering full shade and weather protection. A pergola, on the other hand, has an open or slatted roof that provides partial shade and is more decorative in design. At SunjoyShop.com, both gazebos and pergolas are available in various styles to fit your outdoor needs.
Q: What is the purpose of a pergola?
The main purpose of a pergola is to offer light shade, define outdoor areas, and add architectural interest. Whether freestanding or attached, pergolas from SUNJOY are perfect for enhancing backyards, decks, or poolside areas, allowing you to enjoy your space while staying cool and stylish.
Q: Do pergolas provide full shade?
Pergolas offer partial shade, but you can enhance coverage with retractable canopies (available on select models), climbing plants, or shade cloth add-ons for additional protection.
Q: Can privacy curtain and nettings be added to gazebo?
Yes, you can. You can purchase the desired products together from the "Frequently bounce together" of each product, and also choose corresponding privacy accessories from Gazebo Accessories.
Q: How to construct a carport?
Constructing a carport involves:
- Selecting a suitable location with level ground
- Anchoring the steel or aluminum frame
- Assembling the roof panels
- Securing the structure to the surface
SUNJOY offers easy-to-assemble carport kits with step-by-step instructions, pre-drilled parts, and all necessary hardware. Our carports are designed for both vehicle protection and versatility, and they can often double as shaded spaces for gatherings.
Q: Can the gazebo, pergola, carport be secured to a concrete or deck?
Q: Are product structures easy to assemble?
Yes, most of our products come with clear, step-by-step instructions and pre-drilled components for straightforward assembly, though larger structures may require two or more people for installation.
Q: Do you have an assembly guide?
We publish all the manuals on the website on their respective product pages and in our manuals library. When you click on the link for manual you'll see it open and then you have the chance to save it to your computer ou can contact our customer service mailbox at shop@sunjoygroup.com to get our assistance during your assembly.
Q: Do l need a permit to build a gazebo, pergola,or carport?
We recommend consulting with your locagoverning authority or checking your localmunicipal codes before assembly.
Q: How do I know the warranty period of my product?
Different SUNJOY products have different warranty periods. You may contact our customer service at shop@sunjoygroup.com to find out the warranty period of your product.
Q: Does the warranty cover damage caused by the weather?
The warranty does not cover damage due to extreme weather conditions.
Steel components in our outdoor furniture and accessories are coated with rust inhibiting paint to prevent rusting. However, due to the nature of steel, surface oxidation (rusting) will occur once these protective coatings are scratched. This is not considered a defect and will not covered by the warranty.
Q: What information do I have to provide to claim warranty?
Kindly email our customer care team at shop@sunjoygroup.com with your name, email, contact number as well as a photo or screenshot of your receipt. Do include a photo of the damaged/defect item, if applicable.
Q: What will I receive after my warranty has been approved?
You will receive a replacement of the product or its parts in their original style and color. If the original is unavailable or has been discontinued, a replacement of similar style or color may be sent to you.
Q: Can l stack multiple discount codes or promotions?
Only one discount or promotion can be applied pre order.