We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Please email customersupport@sunjoygroup.com to inquire about returning your merchandise within 30 days of the original purchase date. Please note that some returns may incur a 15% restocking fee. Shipping and handling for returned items is non-refundable.
Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at customersupport@sunjoygroup.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Discounted items, including items purchased with coupons are final and cannot be returned or exchanged
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
All returned items must be undamaged, unused and in good condition. If the canopy has signs of use the return will not be accepted. If your replacement canopy/netting is defective or was damaged upon arrival, please refer to our Warranty page.
When returning your product:
Please remove all existing shipping labels from the box and make sure to include the item list that was included with your purchase. If you do not have the item list, please write your name and order number on a piece of paper and put it inside the box along with your product.
Outbound and return shipping costs on returned merchandise are non refundable.
