Refund policy

At SUNJOY, we want you to be completely satisfied with your purchase. If you’re not, we offer a straightforward return and refund process to make things right.

Return Window

You may request a return within 30 days of receiving your order.

Return Eligibility

• Unused and in original condition
• With all original tags and packaging
• Accompanied by the receipt or proof of purchase

Returns without prior authorization will not be accepted.

How to Request a Return

1. Click here: File for a Return
2. Prepare the following:
   • Your order number and email address
   • 6 clear photos: packaging (before and after opening), shipping label, and product details
3. Submit your request and wait for approval via email or check your return status online.

You must ship the item back within 7 days of receiving return approval.
Please remove all old shipping labels before sending the package.

📧 Contact: return@sunjoygroup.com

Important Notes

• A 15–20% restocking fee may apply to some returns.
• Shipping fees are non-refundable, including return shipping.
• Returned items must arrive in sellable condition.
• If the item shows signs of use (e.g., canopies installed or used), your return may be denied.

Non-Returnable Items

• Sale items, gift cards, or discounted products (including coupon purchases)
• Custom orders, personalized items, or items marked final sale
• Personal care items, hazardous materials, flammable liquids/gases

Exchanges

Need a different item? Please complete a return first. Once approved, place a new order separately.

Refunds

Once your return is received and inspected, we will notify you of the approval status.
If approved, your refund will be issued to your original payment method.
Please note: bank or credit card processing times may vary.

Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, please contact us immediately upon delivery.
We’ll work to resolve the issue quickly. If the product is a replacement canopy or netting, please refer to the warranty terms in the instruction manual.

📧 Contact: shop@sunjoygroup.com