Shipping policy

At SUNJOY, we are dedicated to delivering your favorite outdoor products in a safe, timely, and efficient manner. Below you’ll find important information about our shipping policies, timelines, and procedures across the United States.

1. Shipping Areas

We currently ship to the contiguous United States (49 states).
Unfortunately, we do not ship to Alaska, American Samoa, Micronesia, Hawaii, Guam, Marshall Islands, Northern Mariana Islands, Palau, Puerto Rico, U.S. Virgin Islands, or other U.S. territories.

2. Processing Time

  • Small Parcel Items (e.g., lighting, accessories): Usually ship within 3–5 business days
  • Large Items or LTL Freight (e.g., gazebos, pergolas): Usually ship within 7–10 business days

Orders placed on weekends or holidays will begin processing the next business day.

3. Delivery Timeframes

  • Delivery timelines typically range from 3–10 business days after your order ships, depending on location.
  • Rural or hard-to-access areas may require additional transit time.

4. Shipping Costs

  • We proudly offer free shipping on most items within the contiguous U.S.
  • Any additional delivery fees (e.g., for oversized items or remote areas) will be clearly displayed during checkout.

5. Delivery Methods

We partner with trusted parcel carriers and freight providers to deliver your order safely.

  • Small packages are shipped via FedEx, UPS, or similar carriers.
  • Large or LTL items are delivered by freight carrier and include curbside delivery only.
  • The carrier will deliver the item to the curbside, driveway, or nearest accessible point. Moving the package into your home, garage, backyard, or another specific location is not included.
  • Large-item deliveries may require a signature. We recommend arranging help in advance if the item is heavy or oversized.

6. Multiple Shipments

Your order may arrive in multiple shipments depending on product availability and packaging requirements.
Each shipment will have its own tracking number.

7. Order Tracking

Once your order is shipped, you will receive a tracking email with a link to monitor your delivery status. You can also track your order online: Track Your Order Here

If you do not receive tracking information within the expected window, please contact us at shop@sunjoygroup.com.

8. Damaged or Missing Items

If your order arrives damaged or incomplete, please notify us within 48 hours.
Be sure to save all packaging and contact our support team immediately for assistance.

9. Failed or Refused Deliveries

If delivery is refused without prior authorization or multiple attempts are unsuccessful due to incorrect address or absence, return shipping fees may apply.

10. Questions or Help?

Our customer service team is here to help with any shipping inquiries.
πŸ“§ Contact us at shop@sunjoygroup.comΒ or via our Contact Page.

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