SUNJOY 10x12 Metal Hardtop Gazebo with Netting and Ceiling Hook

Does the vent on top of the roof have netting to stop bugs from getting in or is it open?

Dear valued customer, thank you for asking! No, it doesn't have netting at the top.

Does this model have a rain gutter system?

Hi Valued Customer, No, it does not have a rain gutter system. 

Can this item be anchored to concrete?

Hi Valued Customer, Yes, it can be anchored to a concrete deck you just need to have tap-con screws and it can be purchased into your local hardware store.

How much weight can this hold? I have an outdoor fan that needs a structure that can hold 65 pounds

Dear valued customer, we are glad you asked! This unit has a center which can hold up to 10-15 pounds.

What kind of tools will I need? Do you have people to install?

Hello, you need a drill, hammer, screwdriver, and ladder to assemble. For installation service please contact your local retailer.

If I purchase this today and don’t put it up until spring and it is missing parts, can I get the parts under warranty

Dear valued customer, we are glad you asked! We recommend checking the parts in the package when it came. Because this unit has only a year warranty.

Instructions plus time it takes on average to set up?

Hi Valued Customer, The manual instructions come with the unit, assembly time it will take 1-2 hours with the help of more than 3 people.

Does the netting come with this? Can it be left outside in the winter I live in Boston ms? East coast?

Dear valued customer, we are glad you asked! This unit comes with netting. Yes, it can be left outside. However, snow must be cleared off regularly during snow days. Remove the snow at the top when it is thicker than 4 inches. In order to avoid damage, use a plastic snow rake to remove excess snow and ice buildup from the roof and keep away from falling debris.

Where can I get an assembly instructions?

Dear Customer, we have sent to your email the copy of the Assembly Instruction. Please check your email.

How can the posts be anchored to a concrete patio? How is it shipped and what is the shipping cost?

Hello Christina, thank you for asking! The stakes are provided with each gazebo. If the gazebo is placed on soft, level ground, these stakes will be more than adequate to keep your gazebo in place. For solid foundations, such as patio concrete or wood, Sunjoy recommends you secure it with the appropriate anchors. While these types of anchors are not supplied with the product, they can be easily purchased at your local hardware or home store.

The package will be shipped by express with cartons, and our store is free shipping now!

What is snow load. Is it up to 50 lbs per square foot. I live upstate ny

The snow load capacity is 2900 lbs for the entire roof.

Is there a curtain you can purchase to fit the model 102009100. If so, please give me. That purchase information.

Hi Veronica,

Unfortunately, this model we don't have suitable curtains for it.

If you have further questions or concerns, please feel free to contact us anytime at customer.care@sunjoygroup.com