Free standard shipping to the US on all orders.
Shipping to the US takes 7-10 business days.
Free Curbside Delivery for LTL items.
Please email return@sunjoygroup.com to inquire about returning your merchandise within 30 days of the original delivery date. Please note that some returns may incur a 15% restocking fee. Shipping and handling for returned items is non-refundable.
All returned items must be undamaged, unused and in good condition. If the canopy has signs of use the return will not be accepted.
Discounted items, including items purchased with coupons are final and cannot be returned or exchange.
Your statistics states the wind resistance on model # A102007500 ( 11 X 13 ) is 31.1 MPH. Is that right if it is attached to and existing structure, or not attached to anything? I plain to attach it to my patio that sits one story off the ground.
It is recommended in the case of the use of stake or concrete wedge anchor.
Product wind resistance in 31mph? Is this with the structure unbolted to concrete or decking?
Dear Customer,it is recommend to use own stake for soft ground,for hard ground,you need to buy expansion bolts from local hardware stores.
What mosquito netting and side panels are available for this gazebo?
Dear valued customer, you can contact us at customer.care@sunjoygroup.com or visit www.sunjoyshop.com to get additional bug netting.
How many boxes does it come in? Do I have to stand on top of it at all?
Hi Valued Customer, There are 2 boxes and it weighs 507.9 lb per set. Thank you!
Where can I buy the netting to this?
Dear customer, you can contact us at customer.care@sunjoygroup.com or visit www.sunjoyshop.com to get additional bug netting.
We would have to put this together ourselves, yes?
Hi Valued Customer, Yes, you can assemble the unit with the help of 3 or more people or you can check with your local store to hire someone to assemble the unit. Thank you!
Can you place this directly on the ground and if so how would you secure?
Dear valued customer, Yes, you can directly install this into the ground. The stakes are provided with each gazebo. If the gazebo is placed on soft, level ground, these stakes will be more than adequate to keep your gazebo in place. For solid foundations, such as patio concrete or wood, Sunjoy recommends you secure it with the appropriate anchors. While these types of anchors are not supplied with the product, they can be easily purchased at your local hardware or home store.
Is there a way to mount in a ceiling fan?
Dear customer, We don't recommend hanging a fan on the gazebo. Thank you!
Are the posts made from pressure-treated wood?
Dear Customer,the posts are made from pressure-treated wood.
Can a ceiling fan be installed in the center?
Dear Customer,we don't recommend to install a fan in the center for safety.
Expand your living space by bringing the indoors outside and creating your end-of-the-day oasis that’s the perfect spot for entertaining family and friends. This post-to-post size 10x12 gazebo by the world’s leading ready-to-assemble outdoor structure maker, Sunjoy, creates the perfect outdoor setting for any time of the year. Spend all four seasons enjoying a covered spot outdoors under the cedar wood frame with a sturdy powder-coated steel rooftop that will stand the test of time. The 2-tier roof provides just the right amount of airflow while keeping occasional inclement weather at bay. Set the mood by suspending a chandelier from the incorporated ceiling hook for functional light and high design. With straightforward, easy-to-follow assembly instructions you’ll be relaxing with your beverage of choice in your favorite new outdoor living space for years to come.
Rest easy beneath this durable brown steel roof that will withstand the elements for seasons to come. Sun, rain, or snow, you and your patio furnishings will be protected under this sturdy hardtop roof.
This beautiful hardtop gazebo is a perfect addition to various outdoor living spaces, such as patios, decks, backyards, gardens, swimming pools, lawns, etc.
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More details refer to Refund policy
Returns File For A Return Here
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