Free standard shipping to the US on all orders.
Shipping to the US takes 7-10 business days.
Free Curbside Delivery for LTL items.
Please email return@sunjoygroup.com to inquire about returning your merchandise within 30 days of the original delivery date. Please note that some returns may incur a 15% restocking fee. Shipping and handling for returned items is non-refundable.
All returned items must be undamaged, unused and in good condition. If the canopy has signs of use the return will not be accepted.
Discounted items, including items purchased with coupons are final and cannot be returned or exchange.
What size expansion bolts do I need to drill to concrete?
Dear valued customer, thank you for asking! The size of the expansion bolts is M6.
How long does it generally take to assemble one of these kits?
Hi valued customer, In assembling the unit it is recommended more than 2 people, estimated 180 minutes to assemble the unit. Thank you!
Can you have it installed or do you have to assemble it yourself?
Dear valued customer, Sunjoy doesn't offer installation service please contact your local retailer for installation service. Sunjoy aims at easy-assemble products. Thank you.
Can an outdoor ceiling fan be hung from this gazebo? How high is the center point of the gazebo?
Dear valued customer, we don't recommend hanging a fan from this gazebo. The center point height is 9.2ft. Thank you.
Is the wood treated at all?
Dear valued customer, the post and the beam are wood, but the roof panel is steel and PC board. Thank you.
Could I add walls and make this a storage shed? Does it come with hurricane clips for the roof.
Hi dear customer, the frame and post of this gazebo are made of wood, so the walls can be added easily if you want. This product do not come with hurricane clips for the roof.
Is the wind resistance rating of 31.1 mph based on gazebo being anchored?
Dear customer, yes, it is based on the gazebo being anchored.
What is wind rating of 12x16 wood gazebo
Hi Venture,
The wind rating of this gazebo is 50 MPH.
Can you add curtains
Hi Gary,
For this gazebo, we currently only have nettings for it.
Here is the netting purchase link
https://sunjoyshop.com/products/sunjoy-replacement-universal-mosquito-netting-for-12-16-ft-gazebos?_pos=1&_sid=7b5b2322e&_ss=r
If you have further questions or concerns, please feel free to contact us anytime at customer.care@sunjoygroup.com
Expand your living space by bringing the indoors outside and create an end-of-the-day oasis that’s an ideal spot for entertaining family and friends. This 12 ft. x 16 ft. wood gazebo from the world’s leading ready-to-assemble outdoor structure maker, Sunjoy, creates the perfect outdoor setting for a gathering any time of the year. Spend all four seasons enjoying your covered area outdoors under a cedar wood frame gazebo with a sturdy powder-coated steel rooftop that will stand the test of time. The 2-tier roof provides just the right amount of airflow while simultaneously keeping occasional inclement weather at bay. Set the mood by suspending a chandelier from the incorporated ceiling hook for functional light and a touch of elegant design. With straightforward, easy-to-follow assembly instructions you’ll soon be relaxing in your favorite new outdoor living space, and for years to come.
This beautiful hardtop gazebo is a perfect addition to various outdoor living spaces, such as patios, decks, backyards, gardens, swimming pools, lawns, etc.
Comes with illustrated assembly instructions and is backed by an experienced customer service team ready to answer any questions that may arise.
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More details refer to Refund policy
Returns File For A Return Here
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