Free standard shipping to the US on all orders.
Shipping to the US takes 7-10 business days.
Free Curbside Delivery for LTL items.
Please email return@sunjoygroup.com to inquire about returning your merchandise within 30 days of the original delivery date. Please note that some returns may incur a 15% restocking fee. Shipping and handling for returned items is non-refundable.
All returned items must be undamaged, unused and in good condition. If the canopy has signs of use the return will not be accepted.
Discounted items, including items purchased with coupons are final and cannot be returned or exchange.
How many boxes does this come in? Can the boxes be handled by 2 people or do you unpack the pieces in order to get the parts into the backyard?
Dear valued customer, this product comes in 2 boxes. For installation service please contact your local retailer. Thank you.
What size expansion bolts do I need to drill to concrete?
Dear valued customer, thank you for asking! The size of the expansion bolts is M6.
Do you have installers to put it together?
Dear Customer, Sunjoy doesn't offer installation and please contact your local retailer. Thank you.
I live in a high wind area, does the top have an opening to let the wind out? Thank you.
Hello Peter, this gazebo can hold 31.1mph wind. The top doesn't have such openings. Thank you.
Can this be built on a wooden deck?
Dear valued customer, In regards to your inquiry, Yes, it can be secured on a wooden deck. But when securing the gazebo on solid foundations, such as patio concrete or wood, Sunjoy recommends you secure it with the appropriate anchors like tapcon screws, wood screws, or expansion bolts. While these types of anchors are not supplied with the product, they can be easily purchased at your local hardware or home store. Thank you.
Does this have a standing seam roof with hidden fasteners?
Hi Valued Customer, Yes, it has hidden fasteners, so that there will be no gap on the roof panels. Thank you.
I live in Florida. What is the wind rating on this?
Hi David,
Thank you for your question.
This gazebo's wind rating is 50 MPH, this is currently the max we can test.
If you
have further questions or concerns, please feel free to contact us anytime at customer.care@sunjoygroup.com
Does the top tier of the roof have screening so insects can't come in?
Hi Sharon,
Don't have screening.
If you have further questions or concerns, please feel free to contact us anytime at customer.care@sunjoygroup.com
What are the snow load and wind ratings?
Hi Charles,
Snow load 3500lbs for the entire roof.
Wind rating 50mph.
If you have further questions or concerns, please feel free to contact us anytime at customer.care@sunjoygroup.com
Create the perfect outdoor gathering spot with this stunning 12x16' hardtop gazebo by Sunjoy - the world's leading ready-to-assemble outdoor structure maker. Escape the sun and pesky insects with ease under the 2-tier roof, providing just the right airflow while keeping inclement weather at bay. The durable, powder-coated steel structure keeps you and your guests cool in the shade, while the mosquito netting provides protection from pesky bugs. Add a touch of high design with the incorporated ceiling hook, perfect for suspending a chandelier for functional light. With easy-to-follow assembly instructions, this 12x16 gazebo is the ideal addition to your outdoor living space for years to come.
This beautiful large 12x16 hardtop gazebo is a perfect addition to various outdoor living spaces, such as patios, decks, backyards, gardens, swimming pools, lawns, etc.
Comes with illustrated assembly instructions and is backed by an experienced customer service team ready to answer any questions that may arise.
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More details refer to Refund policy
Returns File For A Return Here
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