SUNJOY 10x12 Steel Pergola Kit with White Adjustable Canopy

How can the canopy be cleaned when it gets discolored or dirty?

Dear customer, the canopy is recommended to be wiped regularly with a dry microfiber cloth to get rid of any dust; alternatively, vacuum every now and then with the soft brush attachment, blot spills immediately with a clean dry cloth, and if staining occurs, use a soft damp cloth to clean away the stains. Thank you!

Is it sturdy enough to hang a swing?

Dear customer, we suggest not to hang a chair/hammock/swing. The main purpose is for shade only. Thank you!

Are the screws included, or do I need to buy them?

Dear customer, you need to buy expansion bolts or anchors if you need to fix them on the concrete floor. Thank you!

How long is the warranty?

Dear customer, the warranty is one year.  Thank you!

How do you take care of the canopy?

Dear customer, wipe regularly with a dry microfiber cloth to get rid of any dust. Alternatively, vacuum every now and then with the soft brush attachment. Blot spills immediately with a clean dry cloth, if staining occurs, use a soft damp cloth to clean away the stains. Thank you!

Where should the assembled gazebo be placed?

Dear customer, the assembled gazebo should be located at least 6 feet from any obstruction such as a fence, garage, house, overhanging branches, laundry lines, or electrical wires. This unit is heavy. For safety, do not assemble this item alone. Three to four people are recommended for safe assembly. Also, while this gazebo is manufactured to withstand winds through only the supplied ground stakes, in areas subject to frequent severe weather, securing the gazebo to a deck, concrete patio, or footings should be considered. Thank you!

How do you anchor the pergola to pavers?

Dear customer, the stakes are provided with each pergola. If the pergola is placed on soft, level ground, these stakes will be more than adequate to keep your pergola in place. For solid foundations, such as patio concrete or wood, Sunjoy recommends you secure it with the appropriate anchors. While these types of anchors are not supplied with the product, they can be easily purchased at your local hardware or home store. Thank you!

What is recommended for mounting the pergola to an existing deck. Can it be screwed to the top boards or should I reinforce with additional blocking below.

You can use 1/4'' concrete wedge anchors that you can buy at local hardware store to secure the pergola.

How much weight can it hold? I would like to hang a ceiling fan that is 15lbs however the fan box says the panels should be able to hold up to 65lbs.

Dear Customer,we don't recommend to hang a fan for safety.

I lost the instructions, how do I get a copy of this gazebo?

Hi Huong,

We will be glad to assist you.

Do you need to install it with the privacy wall? I just need 10x12 without that wall. Can I leave it off

Hi David,

It only can be purchased together.

You can leave it while using.

If you have further questions, pls feel free to contact us at: customer.care@sunjoygroup.com

Would I need to remove the white canopy in the winter? How does it do under snow?

Dear Customer,it is not recommended to bear snow on the canopy in winter. It is recommended to remove the canopy when you do not use it. Please refer to the installation manual (reverse removal of the canopy) and keep the canopy in a clean and dry environment.