Free standard shipping to the US on all orders.
Shipping to the US takes 7-10 business days.
Free Curbside Delivery for LTL items.
Please email return@sunjoygroup.com to inquire about returning your merchandise within 30 days of the original delivery date. Please note that some returns may incur a 15% restocking fee. Shipping and handling for returned items is non-refundable.
All returned items must be undamaged, unused and in good condition. If the canopy has signs of use the return will not be accepted.
Discounted items, including items purchased with coupons are final and cannot be returned or exchange.
What are the inside measurements between the posts on this to be sure it will fit properly?
The distance between the posts is 95.27 inches on the shorter side and 98.82 inches on the longer side.
What’s the best way to secure it on brick pavers?
The pergola can be secured on brick pavers by using tapcon screws that can be purchased at your local hardware store.
How to clean the fabric of the pergola?
Wipe regularly with a dry microfiber cloth to get rid of any dust. Alternatively, vacuum every now and then with the soft brush attachment. Blot spills immediately with a clean dry cloth, if staining occurs, use a soft damp cloth to clean away the stains.
Can you have both sides of the canvas all the way up, or do you need to have a certain amount of slack?
The canvas is adjustable. You can put the canvas all the way up, either left or right until it reached the end of the rail beam/rail connector.
Can this pergola be secured into a concrete patio?
The stakes are provided with each gazebo. If the gazebo is placed on soft, level ground, these stakes will be more than adequate to keep the gazebo in place. For solid foundations, such as patio concrete or wood, Sunjoy recommends securing it with the appropriate anchors. While these types of anchors are not supplied with this, you can be easily purchased at their local hardware or home store. It is also suggested to use tapcon screws for concrete and wood screws or wood lag screws for wood surfaces.
How does this hold up to snow? Is the canopy removable or can it withstand a foot or two of snow on top of it?
Hi customer, Yes, the canopy is removable, we also recommend that during inclement weather to take off the canopy.
Do you wish you could entertain friends outdoors when they’re at your house? If you’d love to move the party outside, but don’t have a comfortable place to gather, this 9.5 x 9.5 ft. classic-design pergola kit by the world’s leading ready-to-assemble outdoor structure maker, Sunjoy, is the perfect solution. The brown powder-coated steel frame pairs perfectly with the white adjustable weather-resistant canopy. The shade provides a welcome retreat on the hottest sunny days. With straightforward, easy-to-follow assembly instructions you’ll be relaxing with your beverage of choice in your favorite new outdoor living space for years to come.
Lawn surface (including accessories), wood surface (without accessories), and concrete surface (without accessories).
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More details refer to Refund policy
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