Free standard shipping to the US on all orders.
Shipping to the US takes 7-10 business days.
Free Curbside Delivery for LTL items.
Please email return@sunjoygroup.com to inquire about returning your merchandise within 30 days of the original delivery date. Please note that some returns may incur a 15% restocking fee. Shipping and handling for returned items is non-refundable.
All returned items must be undamaged, unused and in good condition. If the canopy has signs of use the return will not be accepted.
Discounted items, including items purchased with coupons are final and cannot be returned or exchange.
Is the wood treated at all?
Dear valued customer, the post and the beam are wood, but the roof panel is steel and PC board. Thank you.
Can an outdoor ceiling fan be hung from this gazebo? How high is the center point of the gazebo?
Dear valued customer, we don't recommend hanging a fan from this gazebo. The center point height is 9.2ft. Thank you.
can you have it installed or do you have to assemble yourself?
Dear valued customer, Sunjoy doesn't offer installation service and please contact your local retailer for installation service. Sunjoy aims at easy-assemble products. Thank you.
How long does it generally take to assemble one of these kits?
Hi valued customer, In assembling the unit it is recommended more than 2 people, estimated 180 minutes to assemble the unit. Thank you!
What size expansion bolts do I need to drill it to concrete?
Dear valued customer, thank you for asking! The size of the expansion bolts is M6.
How many boxes does this come in. Can the boxes be handled by 2 people or do you unpack the pieces in order to get the parts into the back yard?
Dear valued customer, this product comes in 2 boxes. For installation service please contact your local retailer. Thank you.
What is in the upgraded model
Hi Harvey,
The upgraded model is with transversal beam metal plate decoration, while the standard version don't have.
Does the post need to be anchored down?>
Hi Maxine,
Yes, you can use the stakes included, if you plan to set up on lawn/ wood deck.
If you plan to set up on concrete, you will need to prepare expanding anchors, usually is M6 size, the length is shorter than your concrete thickness is ok. This is not included.
If you have further questions or concerns, please feel free to contact us anytime at customer.care@sunjoygroup.com
Does this have a built in gutter for diverting water?
Hi Paula,
This gazebo does't come with gutter systems.
If you have further questions or concerns, please feel free to contact us anytime at customer.care@sunjoygroup.com
Hi, is the roof ventilated near the skylight? And are brackets for fixing the posts to the floor with screws included?
Hi Mr A,
The roof is ventilated between the two roofs.
It come with all the basic hardwares for mounting and fixing the gazebo on lawn, wood deck.
If you plan to assemble on concrete, will need to purchase expanding anchors in extra, this is not included.
Do you need to pretreat/seal wood or does it come pretreated?
Hi Hilary,
The wood has been treated with varsh already.
If you have further questions or concerns, please feel free to contact us anytime at customer.care@sunjoygroup.com
Your diagram shows the longer side as 144 in/ 13 ft. Which is it? This is relevant to know footing spacing. Thank you
Hi Les,
Thanks for contacting Sunjoy.
The longer side of the post-to-post size is 144in /12ft., Inside post-to-post dimensions: 11.1 ft. L x 9.2 ft. W, Outside post-to-post dimensions: 12 ft. L x 10 ft. W.
If there are any other questions, pls feel free to contact us at: customer.care@sunjoygroup.com.
Expand your living space by bringing the indoors outside and creating your end-of-the-day oasis that’s the perfect spot for entertaining family and friends. Spend all four seasons enjoying a covered spot outdoors under the cedar wood frame with a sturdy powder-coated steel and polycarbonate rooftop that will stand the test of time. The polycarbonate skylight provides needed shade on hot sunny days while allowing in natural light. Set the mood by suspending a chandelier from the incorporated ceiling hook for additional functional light and high design. With straightforward, easy-to-follow assembly instructions you’ll be relaxing with your beverage of choice in your favorite new outdoor living space for years to come.
Lawn surface (including accessories), wood surface (without accessories), and concrete surface (without accessories).
Comes with illustrated assembly instructions and is backed by an experienced customer service team ready to answer any questions that may arise.
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More details refer to Refund policy
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