SUNJOY Outdoor Patio 11x11 Modern Metal Pergola Kit with Natural Wood Looking Finish and Tan Adjustable Canopy

Do you have a warranty for metal starts to rust?

Dear customer, the reason for the rusting will be due to the moisture that the gazebo will be consistently exposed, then the warranty will not be honored. But in the case where the rusting will start from within the frames without exposure to wet or humid. This means, the gazebo was taken care of properly, then the warranty will apply. Thank you!

How do you protect the canopy?

Dear customer, the main purpose is for sunshades, and this cannot protect from the heavy downpour. Please be reminded to remove it during inclement weather conditions to make it last longer. You can use a ray bloc or scotch guard to protect the canopy from the sun. Thank you!

How many boxes does it ship in?

Dear customer, this item ships in one box. Thank you!

Are the stakes provided with each pergola?

Dear customer, yes, the stakes are provided with each pergola. If the pergola is placed on soft, level ground, these stakes will be more than adequate to keep the pergola in place. For solid foundations, such as patio concrete or wood, Sunjoy recommends securing it with the appropriate anchors. While these types of anchors are not supplied with the product, they can be easily purchased at their local hardware or home store. You can also suggest using tapcon screws for concrete and wood screws or wood lag screws for wood surfaces. Thank you!

What are the dimensions of this shipping box?

Dear customer, the dimensions of this shipping box are 13.98" H x 85.04" W x 22.05" D. Thank you!

Is it truly freestanding in windy conditions? How is it secured in the ground? Do the bolts to secure come with or additional cost?

Hello customer, this product can resist rank 7(＜33mph) wind. Stakes are provided to secure the gazebo in the grass ground. If you wish to secure the gazebo to a wood deck or concrete surface, you will need to purchase fasteners appropriate (such as expansion bolt) for these surfaces. Thank you!

what keeps the shade cover from blowing away?

Hi Brigitte,

There are two fabric rod went through the two ends of the cover,
and the rods were be fixed in the two rails at the post sides.
So it is actually, the rods can be moved up side down, so the shade cover can uses for prevent the sun from one side to another, it's adjustable and will not be blow away.