Free standard shipping to the US on all orders.
Shipping to the US takes 7-10 business days.
Free Curbside Delivery for LTL items.
Please email return@sunjoygroup.com to inquire about returning your merchandise within 30 days of the original delivery date. Please note that some returns may incur a 15% restocking fee. Shipping and handling for returned items is non-refundable.
All returned items must be undamaged, unused and in good condition. If the canopy has signs of use the return will not be accepted.
Discounted items, including items purchased with coupons are final and cannot be returned or exchange.
How many boxes does this come in? Can the boxes be handled by 2 people or do you unpack the pieces in order to get the parts into the backyard?
Dear valued customer, this product comes in 2 boxes. For installation service please contact your local retailer. Thank you.
What size expansion bolts do I need to drill to concrete?
Dear valued customer, thank you for asking! The size of the expansion bolts is M6.
Does this have a standing seam roof with hidden fasteners?
Hi Valued Customer, Yes, it has hidden fasteners, so that there will be no gap on the roof panels. Thank you.
Can this be built on a wooden deck?
Dear valued customer, In regards to your inquiry, Yes, it can be secured on a wooden deck. But when securing the gazebo on solid foundations, such as patio concrete or wood, Sunjoy recommends you secure it with the appropriate anchors like tapcon screws, wood screws, or expansion bolts. While these types of anchors are not supplied with the product, they can be easily purchased at your local hardware or home store. Thank you.
I live in a high wind area, does the top have an opening to let the wind out? Thank you.
Dear customer, this gazebo can hold 31.1mph wind. The top doesn't have such openings. Thank you.
Do you have installers to put it together
Dear Customer, Sunjoy doesn't offer installation and please contact your local retailer. Thank you.
I see this gazebo can hold 31.1mpg winds. Is this the max speed if the gazebo were NOT anchored to its base? Or is this speed including the anchoring using the hardware included?
Hi Meredith,
Max wind rating of this gazebo is 50MPH while be attached to the ground.
Snow load capacity for the entire roof is 4400lbs.
If you have further questions or concerns, please feel free to contact us anytime at customer.care@sunjoygroup.com
Expand your living space by bringing the indoors outside and create an end-of-the-day oasis that’s an ideal spot for entertaining family and friends. This 12 ft. x 20 ft. wood gazebo from the world’s leading ready-to-assemble outdoor structure maker, Sunjoy, creates the perfect outdoor setting for a gathering any time of the year. Spend all four seasons enjoying your covered area outdoors under a cedar wood frame gazebo with a sturdy powder-coated rust-resistant aluminum rooftop that will stand the test of time. The 2-tier roof provides just the right amount of airflow while simultaneously keeping occasional inclement weather at bay. Set the mood by suspending a chandelier from the incorporated ceiling hook for functional light and a touch of elegant design. With straightforward, easy-to-follow assembly instructions you’ll soon be relaxing in your favorite new outdoor living space, and for years to come.
This beautiful hardtop gazebo is a perfect addition to various outdoor living spaces, such as patios, decks, backyards, gardens, swimming pools, lawns, etc.
Comes with illustrated assembly instructions and is backed by an experienced customer service team ready to answer any questions that may arise.
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More details refer to Refund policy
Returns File For A Return Here
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